Help Center
Find answers for customers and vendors, from getting started to payments, orders, and account support.
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- Customers Help with browsing, buying, guest checkout, and contacting vendors.
- Getting Started Learn what Ermisway is and how to start using the platform.
- Orders & Support Find help with placing orders, order updates, and what happens after checkout.
- Payments & Billing Understand subscriptions, Stripe setup, billing emails, and payouts.
- Policies & Safety Read important information about terms, privacy, safety, and platform rules.
- Vendors Set up your store, manage your account, and handle your business on Ermisway.
Latest articles
Recently updated help documentation.
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What is the “Statement descriptor” in Stripe?
The statement descriptor is the name or short text that may appear on your customer’s bank or card statement when…
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Do I need to be registered as a business or have a Tax Identification Number to sell on Ermisway?
You do not need to have a registered company to create a vendor account on Ermisway. Ermisway allows eligible vendors…
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Does Ermisway charge commission?
No. Ermisway does not charge commission on sales, orders, or transactions. Ermisway works with a subscription-based model. This means businesses…
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Is Ermisway available only in Greece and Cyprus?
At the moment, Ermisway is available only in Greece and Cyprus. This means the platform is currently focused on supporting…
All articles
Full list of help topics on Ermisway.
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Understanding Ermisway subscription plans
Ermisway offers three vendor plans: Starter, Pro, and Premium. Each plan is designed for a different stage of business growth,…
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How to connect your Stripe account
Stripe Connect Standard is used for vendor onboarding and payout handling on Ermisway.
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How vendor subscriptions work
Vendors join Ermisway through a subscription-based account model.
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How to set up your store on Ermisway
Set up your store by completing your vendor account, business details, and payment onboarding.
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What information do I need before joining as a vendor?
Preparing a few key details in advance will make vendor setup faster and easier.
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What happens after I place an order
After checkout, your order is submitted and confirmation details are sent to the relevant parties.
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How to place an order on Ermisway
Browse vendors, choose what you need, and complete checkout in a few simple steps.
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How do I join Ermisway as a vendor?
Joining Ermisway as a vendor is designed to be simple. Step 1: Register as a vendor Start by completing the…
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Do I need an account to place an order?
No. Customers can complete checkout as guests. This means you do not need to create a customer account in order…
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How do I use Ermisway?
Ermisway is designed to make it simple for customers to find businesses and for vendors to manage their presence online.…