Once you place an order on Ermisway, the order moves into the normal store and marketplace workflow. The platform is built to support customer transactions while keeping the process easy to manage for both customers and vendors.
After placing an order:
- your order is submitted through the platform,
- order-related emails may be sent through the website’s email setup,
- the vendor can then manage the next step from their side.
Ermisway uses Fluent SMTP connected to Amazon AWS for store and transactional emails. That means order-related emails from the platform are separate from Stripe subscription emails used for vendor billing.
If you do not receive an email after ordering:
- check your spam or junk folder,
- confirm that you entered the correct email address,
- contact support if the issue continues.