Help Center
Find answers for customers and vendors, from getting started to payments, orders, and account support.
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- Customers Help with browsing, buying, guest checkout, and contacting vendors.
- Getting Started Learn what Ermisway is and how to start using the platform.
- Orders & Support Find help with placing orders, order updates, and what happens after checkout.
- Payments & Billing Understand subscriptions, Stripe setup, billing emails, and payouts.
- Policies & Safety Read important information about terms, privacy, safety, and platform rules.
- Vendors Set up your store, manage your account, and handle your business on Ermisway.
Latest articles
Recently updated help documentation.
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What is the “Statement descriptor” in Stripe?
The statement descriptor is the name or short text that may appear on your customer’s bank or card statement when…
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Do I need to be registered as a business or have a Tax Identification Number to sell on Ermisway?
You do not need to have a registered company to create a vendor account on Ermisway. Ermisway allows eligible vendors…
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Does Ermisway charge commission?
No. Ermisway does not charge commission on sales, orders, or transactions. Ermisway works with a subscription-based model. This means businesses…
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Is Ermisway available only in Greece and Cyprus?
At the moment, Ermisway is available only in Greece and Cyprus. This means the platform is currently focused on supporting…
All articles
Full list of help topics on Ermisway.
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What is the “Statement descriptor” in Stripe?
The statement descriptor is the name or short text that may appear on your customer’s bank or card statement when…
-
Do I need to be registered as a business or have a Tax Identification Number to sell on Ermisway?
You do not need to have a registered company to create a vendor account on Ermisway. Ermisway allows eligible vendors…
-
Does Ermisway charge commission?
No. Ermisway does not charge commission on sales, orders, or transactions. Ermisway works with a subscription-based model. This means businesses…
-
Is Ermisway available only in Greece and Cyprus?
At the moment, Ermisway is available only in Greece and Cyprus. This means the platform is currently focused on supporting…
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Does Stripe charge fees to vendors on Ermisway?
Ermisway uses Stripe Connect Standard for vendor payment accounts. Stripe may apply its own payment processing and related fees to…
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Who is responsible for delivery, stock, and store information on Ermisway?
Each store on Ermisway is responsible for managing its own delivery, product stock, and store information. This means that each…
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How do orders work on Ermisway?
The Orders section in your vendor dashboard lets you view and manage customer orders for your store. Inside the Orders…
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How do messages work on Ermisway?
The Messages section in your vendor dashboard shows conversations from customers about your store or your products. Customer messages will…
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How do paid promotions on Ermisway work?
Ermisway offers paid promotion options inside the marketplace to help highlight your store in sponsored areas. These promotions are fixed-price…
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How do I contact support?
If you need help with your account, store, order, or another issue on Ermisway, you can contact support through the…