Help Center
Find answers for customers and vendors, from getting started to payments, orders, and account support.
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- Customers Help with browsing, buying, guest checkout, and contacting vendors.
- Getting Started Learn what Ermisway is and how to start using the platform.
- Orders & Support Find help with placing orders, order updates, and what happens after checkout.
- Payments & Billing Understand subscriptions, Stripe setup, billing emails, and payouts.
- Policies & Safety Read important information about terms, privacy, safety, and platform rules.
- Vendors Set up your store, manage your account, and handle your business on Ermisway.
Latest articles
Recently updated help documentation.
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What is the “Statement descriptor” in Stripe?
The statement descriptor is the name or short text that may appear on your customer’s bank or card statement when…
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Do I need to be registered as a business or have a Tax Identification Number to sell on Ermisway?
You do not need to have a registered company to create a vendor account on Ermisway. Ermisway allows eligible vendors…
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Does Ermisway charge commission?
No. Ermisway does not charge commission on sales, orders, or transactions. Ermisway works with a subscription-based model. This means businesses…
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Is Ermisway available only in Greece and Cyprus?
At the moment, Ermisway is available only in Greece and Cyprus. This means the platform is currently focused on supporting…
All articles
Full list of help topics on Ermisway.
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How do I change my email address?
At the moment, there is no option to change your email address directly from your account settings on Ermisway. If…
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How do I reset my password?
If you forgot your password, you can reset it from the sign-in page. To reset your password on Ermisway: Make…
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How do refunds and cancellations work on Ermisway?
Refunds and cancellations on Ermisway depend on the individual store’s own policy. Each store can set its own policy for:…
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What payment methods are available on Ermisway?
Customers can currently pay on Ermisway using: Cash on delivery Major credit and debit cards The available payment methods are…
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How do customers contact a store on Ermisway?
Customers can contact a store on Ermisway in more than one way, depending on what the store has made available.…
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How do I edit my store settings on Ermisway?
You can edit your store settings at any time from your vendor dashboard. To update your store settings on Ermisway:…
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How do I add products on Ermisway?
After you complete your store setup, you can start adding products from your vendor dashboard. To add a new product…
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What happens after I register as a vendor?
After you register as a vendor on Ermisway, the next step is to create your store.During this step, you will…
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Do I need a tax number or a registered business to sell on Ermisway?
You can sell products on Ermisway either as a sole proprietor or as a registered limited company. This means you…
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How to upgrade your Ermisway plan
You can upgrade your Ermisway plan from your vendor dashboard in just a few steps. Ermisway uses a subscription-based vendor…