The Orders section in your vendor dashboard lets you view and manage customer orders for your store.
Inside the Orders section, orders are organized by status, including:
- New Orders
- In Progress
- Dispatched
- Completed
- All / History
When a customer places a new order, it will appear in New Orders.
From there, vendors can open the order and view important details such as:
- customer information
- customer email
- product details
- quantity
- order price
- other order-related information
Order status flow
1. New Orders
New customer orders appear in New Orders when they are first placed.
2. In Progress
As soon as you start preparing an order, you should update its status to In Progress by clicking the relevant button.
3. Dispatched
When the order has been sent to the customer, you should click Mark as Dispatched so the order moves to the Dispatched section.
4. Completed
Once the customer has received the order, you should mark the order as Completed.
This is important because it helps confirm that the customer actually received the order.
Keeping your order statuses updated helps you manage your store more clearly and keep an accurate record of customer orders.