The Messages section in your vendor dashboard shows conversations from customers about your store or your products.
Customer messages will appear there when someone contacts you.
As a vendor, you can:
- view incoming customer conversations
- reply to customer messages
- manage conversations related to your store or products
Vendors cannot start a new conversation first. They can only reply after a customer has already sent a message.
This helps keep conversations connected to real customer interest in a store or product.
In limited cases, Ermisway may access message history between vendors and customers when necessary for reasons such as:
- fraud prevention
- dispute handling
- chargeback handling
- investigating misuse of the platform
This does not mean messages are routinely reviewed. Access may happen only when needed for platform protection, safety, or issue resolution.