Customers can contact a store on Ermisway in more than one way, depending on what the store has made available.
A customer may be able to contact a store through:
- the Ermisway messaging system
- phone
Some stores may show a phone or WhatsApp number in their store details for order-related questions. The store settings also allow vendors to add a phone or WhatsApp number that customers can use for order questions.
Customers may also use the Ermisway messaging system to send a message to the store, especially when they want to ask about products, delivery, availability, or other order-related details. In your current setup, messaging can also support cases where customers want to ask about destinations outside the standard delivery options.
The available contact methods may vary from one store to another, depending on what the business has added and enabled on its store page.
If you are a store owner, keeping your contact details up to date helps customers reach you more easily and builds trust in your store.