{"id":3770,"date":"2026-04-19T18:39:39","date_gmt":"2026-04-19T15:39:39","guid":{"rendered":"https:\/\/ermisway.com\/?post_type=help_article&#038;p=3770"},"modified":"2026-04-19T18:39:40","modified_gmt":"2026-04-19T15:39:40","slug":"how-do-orders-work-on-ermisway","status":"publish","type":"help_article","link":"https:\/\/ermisway.com\/el\/help-center\/how-do-orders-work-on-ermisway\/","title":{"rendered":"How do orders work on Ermisway?"},"content":{"rendered":"<p>The <strong>\u03a0\u03b1\u03c1\u03b1\u03b3\u03b3\u03b5\u03bb\u03af\u03b5\u03c2<\/strong> section in your vendor dashboard lets you view and manage customer orders for your store.<\/p>\n\n\n\n<p>Inside the <strong>\u03a0\u03b1\u03c1\u03b1\u03b3\u03b3\u03b5\u03bb\u03af\u03b5\u03c2<\/strong> section, orders are organized by status, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>New Orders<\/strong><\/li>\n\n\n\n<li><strong>\u03a3\u03b5 \u0395\u03be\u03ad\u03bb\u03b9\u03be\u03b7<\/strong><\/li>\n\n\n\n<li><strong>Dispatched<\/strong><\/li>\n\n\n\n<li><strong>\u039f\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03b7<\/strong><\/li>\n\n\n\n<li><strong>All \/ History<\/strong><\/li>\n<\/ul>\n\n\n\n<p>When a customer places a new order, it will appear in <strong>New Orders<\/strong>.<\/p>\n\n\n\n<p>From there, vendors can open the order and view important details such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>customer information<\/li>\n\n\n\n<li>customer email<\/li>\n\n\n\n<li>product details<\/li>\n\n\n\n<li>quantity<\/li>\n\n\n\n<li>order price<\/li>\n\n\n\n<li>other order-related information<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Order status flow<\/h3>\n\n\n\n<p><strong>1. New Orders<\/strong><br>New customer orders appear in <strong>New Orders<\/strong> when they are first placed.<\/p>\n\n\n\n<p><strong>2. In Progress<\/strong><br>As soon as you start preparing an order, you should update its status to <strong>\u03a3\u03b5 \u0395\u03be\u03ad\u03bb\u03b9\u03be\u03b7<\/strong> by clicking the relevant button.<\/p>\n\n\n\n<p><strong>3. Dispatched<\/strong><br>When the order has been sent to the customer, you should click <strong>Mark as Dispatched<\/strong> so the order moves to the <strong>Dispatched<\/strong> section.<\/p>\n\n\n\n<p><strong>4. Completed<\/strong><br>Once the customer has received the order, you should mark the order as <strong>\u039f\u03bb\u03bf\u03ba\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03bd\u03b7<\/strong>.<\/p>\n\n\n\n<p>This is important because it helps confirm that the customer actually received the order.<\/p>\n\n\n\n<p>Keeping your order statuses updated helps you manage your store more clearly and keep an accurate record of customer orders.<\/p>","protected":false},"excerpt":{"rendered":"<p>The Orders section in your vendor dashboard lets you view and manage customer orders for your store. Inside the Orders section, orders are organized by status, including: When a customer places a new order, it will appear in New Orders. From there, vendors can open the order and view important details such as: Order status&#8230;<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"help-categories":[],"class_list":["post-3770","help_article","type-help_article","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-articles\/3770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-articles"}],"about":[{"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/types\/help_article"}],"version-history":[{"count":1,"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-articles\/3770\/revisions"}],"predecessor-version":[{"id":3771,"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-articles\/3770\/revisions\/3771"}],"wp:attachment":[{"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/media?parent=3770"}],"wp:term":[{"taxonomy":"help_category","embeddable":true,"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-categories?post=3770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}