{"id":3738,"date":"2026-04-19T18:05:59","date_gmt":"2026-04-19T15:05:59","guid":{"rendered":"https:\/\/ermisway.com\/?post_type=help_article&#038;p=3738"},"modified":"2026-04-19T18:06:00","modified_gmt":"2026-04-19T15:06:00","slug":"how-do-customers-contact-a-store-on-ermisway","status":"publish","type":"help_article","link":"https:\/\/ermisway.com\/el\/help-center\/how-do-customers-contact-a-store-on-ermisway\/","title":{"rendered":"How do customers contact a store on Ermisway?"},"content":{"rendered":"<p>Customers can contact a store on Ermisway in more than one way, depending on what the store has made available.<\/p>\n\n\n\n<p>A customer may be able to contact a store through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp<\/strong><\/li>\n\n\n\n<li><strong>the Ermisway messaging system<\/strong><\/li>\n\n\n\n<li><strong>email<\/strong><\/li>\n\n\n\n<li><strong>phone<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Some stores may show a <strong>phone or WhatsApp number<\/strong> in their store details for order-related questions. The store settings also allow vendors to add a phone or WhatsApp number that customers can use for order questions.<\/p>\n\n\n\n<p>Customers may also use the Ermisway messaging system to send a message to the store, especially when they want to ask about products, delivery, availability, or other order-related details. In your current setup, messaging can also support cases where customers want to ask about destinations outside the standard delivery options.<\/p>\n\n\n\n<p>The available contact methods may vary from one store to another, depending on what the business has added and enabled on its store page.<\/p>\n\n\n\n<p>If you are a store owner, keeping your contact details up to date helps customers reach you more easily and builds trust in your store.<\/p>","protected":false},"excerpt":{"rendered":"<p>Customers can contact a store on Ermisway in more than one way, depending on what the store has made available. A customer may be able to contact a store through: Some stores may show a phone or WhatsApp number in their store details for order-related questions. The store settings also allow vendors to add a&#8230;<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"help-categories":[],"class_list":["post-3738","help_article","type-help_article","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-articles\/3738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-articles"}],"about":[{"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/types\/help_article"}],"version-history":[{"count":1,"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-articles\/3738\/revisions"}],"predecessor-version":[{"id":3739,"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-articles\/3738\/revisions\/3739"}],"wp:attachment":[{"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/media?parent=3738"}],"wp:term":[{"taxonomy":"help_category","embeddable":true,"href":"https:\/\/ermisway.com\/el\/wp-json\/wp\/v2\/help-categories?post=3738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}